Trial Products

[Anonymous]

We are a merchant running a trial program for our product, but it’s a bit different from the usual trial. In our program, customers receive the product for 10 days but are required to return it at the end of the trial period. If they like the product, they must purchase a new one. The issue we're encountering is that Shopify is treating these returns as standard returns, even though no refund is issued, which is skewing our return data. Does anyone have suggestions on how to prevent this from impacting our metrics, or are there any return management apps that could help address this issue?

[Pango-LR]

Hi Karly_c, 

Our return management app Pango was designed to avoid creating unnecessary records that confuse the metrics. This most commonly happens with exchanges, but we can handle your use case as well.