Trouble editing older blog posts

CatintheBox
Visitor
1 0 0

I create long blog posts, with lots of photos, videos, internal and external links. I usually continue to edit them for a few days, or even a week after they've posted, and I have no issues at all.

 

But if I have to come back a few months after they've posted, for example, to swap out a video that is no longer available on YouTube, or even just to add a sentence to a paragraph, I can't do it. 

 

The newly edited blog post will suddenly develop a series of blank lines that I can't remove, or if I try to remove them, will intersperse one paragraph into another, or remove whole paragraphs entirely. If I try to remove a video, even if I carefully remove just the HTML from that video, the blog will truncate at some weird spot, sometimes, literally, a third of the way down into another video. I will be able to see that the rest of the blog is "there" but it will no longer be visible to a reader.

 

This is happened several times, and I've had to recreate the blog post from scratch, which sometimes takes hours.

 

Any thoughts?

Reply 1 (1)

Victor
Shopify Staff
2451 226 522

Hi @CatintheBox,

 

This is not expected behaviour and something we'll want to take a closer look at to troubleshoot for you. Please reach out to our support team via the Help Center as they can authenticate on your account, view the affected blog posts, and hopefully assist with this moving forward.

Victor | Social Care @ Shopify 
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