Trouble in redirecting to a product via a hyperlink from an email content

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I am having trouble, in redirecting to a product page via a hyperlink in an email content.

This email is sent from an external system (Delivra). I tried multiple ways but no matter how the url is passed, it is not what it shows on the address bar as it reaches the shopify page. Instead shows the details of a previously viewed product.

eg: The original URL passed (for product : id=9781492597230 ) :

However the received URL in the shopify page is (In my case the cached product item was : id=9781492589396):

Could you please assist me, on getting it resolved.


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