Trouble with new feature - Shipping Labels and Packing Slips Collate

[fitbody]

So they've done it. But in true Shopify fashion...they've also buggered it up at the same time. 
While you can now collate printing of shipping postage labels and packing slips, you cannot actually get them formatted correctly for 4x6 labels.  Even when you print separately, you have to resize the packing slip to 8.5x11 even to print properly on a 4x6 label!

Problem is that the packing slip cuts off the end of the order number and date as well as all of the quantity of items! 

See attached issue.

As well, support is clueless on this and offers a cockamamy workaround that doesn't work.

Shopify strikes again. Clearly they did not test the new feature before launching.

Wondering how many other folks are having a helluva time doing labels. Instead of saving me time, you've messed with what WAS working before and now caused me to have to screen shot the packing slips in order to try and print to 4x6 thermal printer. Thanks for nothing!

Screenshot of issue...

[TerrorTrade]

Same here. Having to scale the packing slips every time is not the answer.

[fitbody]

This is getting REALLY ridiculous @Shopify 

[nasima]

Having the same issue, so frustrating!

[fitbody]

When will you fix this @Shopify ??? Oh yeah, we just need to look at the track record for fixes caused by "system upgrades"....
Waits 4 months...

Something else Shopify does breaks the original break and they "offer support"...
Waits another 2 months...
We're on to a new system. 
WTH?

[TerrorTrade]

Coming back to this as the issue is still not fixed. Absolutely ridiculous!

[novustech]

Same issue, I can bypass it by not using the collate feature and using the drop down under the print shipping label, that option seems to have the right format but still sucks having to do that now that we have this new collate feature.

[dannyisok86]

Same issue! I was very excited to see that option. Then immediately let down. 

[jcmachadoathen1]

Yep. I was so excited and then.... Typical Shopify release... No QC at all !!!

This is getting REALLY ridiculous @Shopify 

[TerrorTrade]

Those who are having this issue, try this packaging slip code...

https://community.shopify.com/c/payments-shipping-and/customize-your-packing-slip-template-to-use-4x...

[jcmachadoathen1]

That problem is the same using the new Liquid code...

[simon_c]

 

Hi,  

It looks like you're using an older 4×6 custom packing slip template, which is causing scaling issues after the new collation update.

Please follow these instructions to update to the new 4×6 packing slip template to resolve this issue, or follow these steps to Revert to the default template.

Thanks,

Simon

[jcmachadoathen1]

Thank you, Simon.

I just compared the old "new code" against the new "new code" 🙂 and see the difference. It changes the .wrapper width from 1020px to 890px. 

That did the trick! 

Thanks!!

[novustech]

@jcmachadoathen1 is correct! Fixed it for me too

[easthilltreefar]

Can anyone offer support for adjusting the margin templates so an 8.5x11 packing slip doesn't get cut off? We just want 8.5x11 packing slips, and when it's a 2-pg order the last item on the first page gets cut off. This has resulted in serious order errors. All the solutions I see are for converting to 4x6 but we don't want that. Just for the 8.5x11 orders to not get cut off. The Help page about customizing packing slips doesn't offer any support on adjusting margins.

[jamesanderson]

Does anyone have a fix for this - just realized all my packing slips for the last 6 weeks have had this problem on them.   Any solutions out there?

I thought I could add a "footer per page" to try to force it not to cut it off - but can't find anywhere to do that.

[jamesanderson]

OK - figured out how to fix this.  Posting for anyone else having the same problem.  

When printing packing slips (either to a printer or in my case to a pdf) I needed to go into the print options (which were by default hidden and needed to be exposed by selecting "More Settings") and select "fit to printable area".  When I selected this option the items that had been hidden "between" pages showed up on the next page.  

Not really a Shopify problem - more of a problem using Shopify.