Trouble with new feature - Shipping Labels and Packing Slips Collate

fitbody
Explorer
49 0 35

So they've done it. But in true Shopify fashion...they've also buggered it up at the same time. 
While you can now collate printing of shipping postage labels and packing slips, you cannot actually get them formatted correctly for 4x6 labels.  Even when you print separately, you have to resize the packing slip to 8.5x11 even to print properly on a 4x6 label!

Problem is that the packing slip cuts off the end of the order number and date as well as all of the quantity of items! 

See attached issue.


As well, support is clueless on this and offers a cockamamy workaround that doesn't work.

Shopify strikes again. Clearly they did not test the new feature before launching.

Wondering how many other folks are having a helluva time doing labels. Instead of saving me time, you've messed with what WAS working before and now caused me to have to screen shot the packing slips in order to try and print to 4x6 thermal printer. Thanks for nothing!


Screenshot of issue...
Screen Shot 2022-03-18 at 7.55.26 AM.jpg

Replies 14 (14)

TerrorTrade
Tourist
4 0 4

Same here. Having to scale the packing slips every time is not the answer.

fitbody
Explorer
49 0 35

This is getting REALLY ridiculous @Shopify 

nasima
Visitor
1 0 1

Having the same issue, so frustrating!

fitbody
Explorer
49 0 35

When will you fix this @Shopify ??? Oh yeah, we just need to look at the track record for fixes caused by "system upgrades"....
Waits 4 months...

Something else Shopify does breaks the original break and they "offer support"...
Waits another 2 months...
We're on to a new system. 
WTH?

TerrorTrade
Tourist
4 0 4

Coming back to this as the issue is still not fixed. Absolutely ridiculous!

novustech
Visitor
2 0 2

Same issue, I can bypass it by not using the collate feature and using the drop down under the print shipping label, that option seems to have the right format but still sucks having to do that now that we have this new collate feature.

novustech_0-1648391402215.png

 

dannyisok86
Tourist
3 0 1

Same issue! I was very excited to see that option. Then immediately let down. 

 

jcmachadoathen1
Tourist
3 0 2

Yep. I was so excited and then.... Typical Shopify release... No QC at all !!!

 

This is getting REALLY ridiculous @Shopify 

TerrorTrade
Tourist
4 0 4
jcmachadoathen1
Tourist
3 0 2

That problem is the same using the new Liquid code...

simon_c
Shopify Staff
4 0 3

Packing slip new code.png

 

Hi,  

 

It looks like you're using an older 4×6 custom packing slip template, which is causing scaling issues after the new collation update.

 

Please follow these instructions to update to the new 4×6 packing slip template to resolve this issue, or follow these steps to Revert to the default template.

 

Thanks,

Simon

To learn more visit the Shopify Help Center or the Community Blog.

jcmachadoathen1
Tourist
3 0 2

Thank you, Simon.

I just compared the old "new code" against the new "new code" 🙂 and see the difference. It changes the .wrapper width from 1020px to 890px. 

 

That did the trick! 

 

Thanks!!

novustech
Visitor
2 0 2

@jcmachadoathen1 is correct! Fixed it for me too

easthilltreefar
Visitor
1 0 0

Can anyone offer support for adjusting the margin templates so an 8.5x11 packing slip doesn't get cut off? We just want 8.5x11 packing slips, and when it's a 2-pg order the last item on the first page gets cut off. This has resulted in serious order errors. All the solutions I see are for converting to 4x6 but we don't want that. Just for the 8.5x11 orders to not get cut off. The Help page about customizing packing slips doesn't offer any support on adjusting margins.

 

packing_slip_3282_20240420T202358Z_Page_1.jpgpacking_slip_3282_20240420T202358Z_Page_2.jpg