Troubleshooting- unreconized bank chrage

Lynn17
Visitor
3 0 0

I have a bank charge that I do not recognise. I looks like I may have made a purchase from a merchant that uses Shopify to collect payments. I have a 9 digit shopify code listed on my bank statement and am hoping I can get help figuring out what I may have purchased. The charge is for $348., so I don't want to just let this go. I want to be sure that it is for something I purchased, and not a fraudulent charge. 

 

Thanks for your help

Lynn

 

Replies 5 (5)

sanico-software
Shopify Partner
47 0 9

Hi @Lynn17 

 

Shopify support will most likely help you out with this type of request, they have excellent chat support.

Dom Tripodi | Sanico Software
I am a Software Engineer based in Adelaide, Australia and I build ecommerce websites with Shopify for local and international businesses. If you want to take your Shopify store to the next level, I am the guy. Check out Sanico Software here.
Lynn17
Visitor
3 0 0

This does not help me figure out why I was charged through my bank by Shopify. I need help determining what the charge was for. Specific contacts for help would be appreciated.

Thanks,

lYNN

Shay
Shopify Staff
2830 442 576

Hey Lynn! Our support team can help you confirm if this is a Shopify billing/invoice charge but not if it is connected to an order made through a Shopify merchant. If the bank identifier for the charge looks similar to "SHOPIFY*########" then this is most likely a platform billing charge for a Shopify store. $348 USD is the cost of an annual pricing plan on Shopify. 

 

If you or someone in your household created a free Shopify trial account then this may be where the charge was then initiated from. If not, then there is a good chance that your banking details have been compromised. I recommend reporting this charge to your bank and cancelling your card. Cancelling your card will also flag any merchant accounts that may be using your card details as well. 

Shay | Social Care @ Shopify 
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Lynn17
Visitor
3 0 0
I would like to talk live to a Shopify administrator to help me. How can I
do this?
Thank you!

Shay
Shopify Staff
2830 442 576

Thank you for following up about this. You can connect with our live chat support team for further assistance through our Help Center. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. You will be asked to create an account, if you do not already have one. This will allow us to have a record of your support interactions. 

 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog