Trying desperately to reactivate my store!!!

Fearlessfaith1
New Member
2 0 0

I’ve been trying to reactivate my store for 3 days but cannot get access to pay.  I’m flustered beyond words without access to a human to help me.  How can I pay if my store is inactive and showing an http error code preventing me from even getting to the payment screen?  Please help.  

Replies 2 (2)
Nick_Marketing
Shopify Partner
847 204 253

Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.
Maz
Shopify Staff
93 23 19

Hey @Fearlessfaith1.

 

 

I am terribly sorry to hear that you are having trouble accessing your store for the past couple of days. Rest assured, I am happy to help you in any way that I can! Would you be able to share a screenshot of the error code here so that I can check what type of error it may be? It does seem like it is possibly a device issue, so you can also try some troubleshooting steps below too:


 

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you're still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
  • Ensure your web browser is up-to-date on the latest version (we don't support every browser, but we do support these here).
  • Try another device like a computer or mobile phone.
  • Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
  • Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.
  • Try a different Wi-Fi or cellular connection.

 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request as @Nick_Marketing  has mentioned.

Let me know how it goes for you!

 

 

 

Maz | Social Care @ Shopify 
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