trying to connect facebook acc and got error: something went wrong

[Kirill_P]

trying to connect facebook acc and got error: something went wrong please try again

screenshot is attached. please help

[Moira]

Hey @Kirill_P,

Welcome to the Shopify Community!

It sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. Have you tried closing and reopening your browser window? If you have and it didn't make the error go away, you can perform further local troubleshooting steps.

Feel free to go through the steps below, then try to access your Facebook channel after each one to see if any of these resolve the problem:

• Clear the cookies and cache of your browser. After this, completely reboot the browser.
• Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version.
• Try another device, such as another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
• Try the Shopify Mobile app
• Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

To help you make the most of Facebook for your business, I've gathered a few resources that would help you make sales and generate visitors through the social media platform. Don't hesitate to check them out below!

• Facebook Marketing: 11 Step Guide for Your Business
• How To Advertise on Facebook: A Beginner’s Guide
• 12 Types of Facebook Ads and Ideas to Win Customers
• Ideas for Posts on Your Facebook Business Page

Let me know if you need help with anything else on your Facebook channel.

[Kirill_P]

Thank you very much! support request created 🙏🙏

[Moira]

Don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

All the best,

[Kirill_P]

I have ticket  39881076. But they are still not reply. Should I just wait?

Thank you very much!

[Kirill_P]

nobody is answering!!

[Moira]

I'd like to reassure you that our team intends to reply with any updates as quickly as we can. It may take us longer than expected at times, depending on the current contact volume we're experiencing and to ensure that proper steps are being taken. I understand it can be frustrating to wait, but rest assured that our team will continue assisting you via the support ticket you have open with us. We apologize if tickets are taking longer to be addressed, and we appreciate your continued patience here.