trying to get a refund from an accidental monthly Subscription

trying to get a refund from an accidental monthly Subscription

ColinFoley1
Visitor
1 0 3

Dear Shopify support,

I signed up for a $1 for 3 trial and was messing around to see what I could do on Shopify. I thought the Shopify plan you created allowed you to create a store, and it just took a $1 fee to open each store after experimenting with my store. I never checked its subscription because I thought opening a store was a one-time fee. I should have read the fine print and realized that the account had its subscription.
Still, I was eager to start designing a website and breezed over everything. I recently got a $399 charge that took money from my bank account. I had just learned that my store was under subscription or still active when I saw the charge, as it has been inactive for the past 2+ months. I canceled the subscription when I got the invoice, but it was too late. I am a college student and don't have the funds to pay for the $399 charges. My mom and dad are pissed because I don't have that kind of money, and they are stressed about whether or not I'll be able to get it back. Shopify doesn't usually refund subscriptions. Still, I would like you guys to make an exception, considering my situation. Please let me know if there is anything I can do; I appreciate the help.

Replies 9 (9)

Shay
Shopify Staff (Retired)
3110 472 660

Hi @ColinFoley1 

 

I definitely understand your situation, and while you are correct that we generally do not provide refunds we are happy to review situations on a case by case basis. The best thing you can do at this time is connect with our chat support team through our Help Center to make this request. 

 

 To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "Contact Support" to get started. Follow the prompts to sign into your store account and get connected. 

Shay | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

162Matt
Visitor
1 0 0

I did the same thing he dod but i got charged 42 dollars twice even thougb i thought i cancled 

JoaoMina
Visitor
1 0 0

Im on the same boat, i really need help 

Ollie
Shopify Staff (Retired)
2550 460 425

Hey @JoaoMina.

 

Thanks for reaching out on this thread. 

 

Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, we are unable to view the specifics. In this case, it would be best to navigate to our Help Center to speak with our live support.

 

Once you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Slipzz
Visitor
1 0 0

im on the same situation please help it stole 36 dollars

Summer
Shopify Staff
1420 324 256

Hey, @Slipzz! Welcome to Shopify Community. Please refer to the next steps my colleagues shared above. Our support team will be happy to assist you.

Summer | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

mo48
Visitor
1 0 0

absolute same thing happened to me and now I dont know what to do

Ollie
Shopify Staff (Retired)
2550 460 425

Hey @mo48.

 

Thanks for reaching out on this thread.

 

As stated above in previous replies, you will need to navigate to the Help Center to speak with our live support. When you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

skiqueen58
Tourist
3 0 1

I am in the same situation and NOTHING on the web site explains all of this.  I never really wanted a full ecommerce site.  Only inperson retail BUT NOW they say once you signed up for POS you cannot downgrade to retail starter plan@ $5 a month.  FRAUD   And I am out $348!!!!!    We need to all report this to BBB and warn all potential customers