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Trying to get a refund from my subscription

New Member
1 0 0

Hi! I just got charged for subscription through Shopify a couple days ago and I’ve been meaning to pause / close my store due to me not being able to afford it and I haven’t used my store in over a month. May I please request a refund of some sort. 

thank you

Reply 1 (1)
Shopify Staff
Shopify Staff
1285 196 231

Hey @ASH812.

Thanks for reaching out.

Looking into this, you should be able to request the refund by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the refund with a Support Advisor.

Let me know if you have any further questions or concerns, I would be happy to help out.

Ollie | Social Care @ Shopify 
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