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Turn off abandoned cart emails

Solved
Petya
Excursionist
19 0 6

Hello,

Can someone please tell me how to turn off abandoned cart emails ? I go to settings-->notifications however I cannot see an option to turn them off.

Thanks.

Accepted Solution (1)

Accepted Solutions
Elle
Shopify Staff
Shopify Staff
1092 99 201

This is an accepted solution.

Hi, @Petya 

Elle here from Shopify. 

You can turn off automated abandoned checkout emails within your admin under Settings > Checkout by deselecting the option here: 

Hope this is helpful! Let me know if you have any other questions! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 15 (15)
Elle
Shopify Staff
Shopify Staff
1092 99 201

This is an accepted solution.

Hi, @Petya 

Elle here from Shopify. 

You can turn off automated abandoned checkout emails within your admin under Settings > Checkout by deselecting the option here: 

Hope this is helpful! Let me know if you have any other questions! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Petya
Excursionist
19 0 6

I don't have this option. Maybe this is because I am still on the trial ?

Elle
Shopify Staff
Shopify Staff
1092 99 201

That would be why! You will see the option appear once you select a plan. 


Hope this helps clear things up! Happy to help if you have any other questions. 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Petya
Excursionist
19 0 6

Thank you, I have 4 days left, then I will try again.

Elle
Shopify Staff
Shopify Staff
1092 99 201

You're very welcome @Petya !

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

woodwardandfox
Excursionist
33 1 10

Hello - I am having this same issue. I have had a plan for a long time. When I click into Settings - Notifications - Abandoned Checkout - there is no tickbox as you have shown. 

 

This is what i have.... 

 

my website is woodwardandfox.com

password is rankin. 

 

hoping someone can help. Screen Shot 2020-11-14 at 19.59.26.png

LorraineD24
Shopify Partner
4 0 2

You need to go into Settings page then click on the Checkout section.  It is towards the bottom just under "email marketing". For me it is the second to last section. Make sure to save after updating.

aloochloe
Tourist
6 0 0

I have that Email marketing section, but it only gives me the option to show a sign-up option at checkout, nothing about abandoned cart...

Does anyone know if there is still an option to turn of abandoned cart emails. It looks like the interface has changed since Shopify last gave advice.

LorraineD24
Shopify Partner
4 0 2

scroll down a little further. it is just below it.

Capture.JPG

aloochloe
Tourist
6 0 0

I'm having this issue too and my interface looks the same as yours.

Did you ever find a solution?

aloochloe
Tourist
6 0 0

Oh, mine doesn't have that! goes from Email marketing right to Checkout language...

I'm on a plan, but my site is not live yet, that doesn't seem like it should change that option.

Thanks for the quick response!

Screen Shot 2021-07-20 at 2.00.22 PM.png

  

LorraineD24
Shopify Partner
4 0 2

If its not live it will not show yet.

aloochloe
Tourist
6 0 0

Thank you LorraineD24!

I'll head back there when I go live 🙂

StephanieS
New Member
2 0 0

Hi Elle - this doesn't seem to be the case on Shopify Summer '22. Could you provide directions for turning off abandoned checkout in shopify Summer '22?

LorraineD24
Shopify Partner
4 0 2

Try this. I leaving out screenshot since it will look different.

Settings >> Checkouts & Account 

Then scroll all the way down to abandoned checkout emails. Uncheck the box and save. It is pretty far down the page.  Make sure to hit save.