Two Factor Authentication- Lost access to phone #- HELP

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I am trying to log onto another Shopify account (Asking this question through another shopify account).


I have the email, however I cannot log on due to changing my phone number so I cannot get into my account using the 2 step authentication. I saw prior questions asked like this but the replies were only links to the "Help Community". May I please work with a human representative that can help me with my issues??? I just need my two factor authentication phone number changed!



Thanks in advance!

Reply 1 (1)

Shopify Staff
1844 253 223

Hi @Rach00,


Thank you for reaching out to the Community. I'm happy to provide some guidance on this request, to ensure it gets resolved.


As you require the two-factor authentication feature to be disabled, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account-specific information through the Community. They will be able to ensure this gets resolved as quickly as possible. 


To connect with us, you can:


  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 


Please let me know if you have any troubles with those steps outlined above, as I'd be happy to provide further assistance. I look forward to your response.

Blair | Shopify 
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