Two Step Authentication Trouble

SweetpeaKloset
Visitor
1 0 0

I have changed my number and i can’t access my recovery code. How can i get into my account my email is sweetpeaklosetboutique@gmail.com. Please help this is how i support my family.

Reply 1 (1)

Elias
Shopify Staff
2714 271 473

Hey, @SweetpeaKloset.

 

Thanks for reaching out and bringing this to our attention.

 

I understand that you've changed your number, and you're unable to receive your authentication codes. When setting up two-step authentication, the system would've presented you with a set of backup recovery codes and we'd also recommend adding a backup authentication method. However, if you didn't keep a copy of the recovery codes or another authentication method, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request. 

 

That being said, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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