Unable to access administrative side of my Shopify account

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I get the following error despite having working internet: 

This site can’t be reached

my-store-name.myshopify.com took too long to respond.

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics



I am also unable to login to my account via the Shopify Mobile App. It states that I have no internet connection.


Please help!

Reply 1 (1)
Shopify Staff
Shopify Staff
1937 417 331

Hey @cookiedoughmy.


Thanks for reaching out.


Are you still experiencing this error message when you are attempting to login to your online store, by any chance?


If you attempt to login using your mobile device, is it possible for you to disconnect the wi-fi and attempt to login to your online store using your phones data? Typically, if you are receiving this error message it is because you may have a poor internet connection which could be the reason that you are receiving this.


Let me know if that does the trick, looking forward to your response.

Ollie | Social Care @ Shopify 
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