FROM CACHE - en_header

Unable to access administrative side of my Shopify account

cookiedoughmy
New Member
1 0 0

I get the following error despite having working internet: 


This site can’t be reached

my-store-name.myshopify.com took too long to respond.
Try:

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

 

I am also unable to login to my account via the Shopify Mobile App. It states that I have no internet connection.

 

Please help!

Reply 1 (1)
Ollie
Shopify Staff
Shopify Staff
1292 196 231

Hey @cookiedoughmy.

 

Thanks for reaching out.

 

Are you still experiencing this error message when you are attempting to login to your online store, by any chance?

 

If you attempt to login using your mobile device, is it possible for you to disconnect the wi-fi and attempt to login to your online store using your phones data? Typically, if you are receiving this error message it is because you may have a poor internet connection which could be the reason that you are receiving this.

 

Let me know if that does the trick, looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog