Unable to access Shopify store. Tried all the steps you suggested but none actually work

Louiseruan
New Member
1 0 0

Hi!

I'm having trouble logging into my store. I choose my email that is tied to the store and I get the following message:

Unable to access "My Store" It looks like you don't have access to this store. Contact the store administrator for access.

Absolutely I'm the owner. I checked Shopify account recovery but Unfortunately, I'm not sure what emails are associated with this store. Is there a way to figure this out? My issue is my card is getting charged for this store, but I can't log in to this account.

Can someone please help?

Thank you,

Reply 1 (1)
PartnersWire
Excursionist
35 3 12

Hi @Louiseruan,

Try to reach Shopify Support Team to assist you on the concern. You need support to thoroughly check your store status.