unable to access Shopify store

Solved
Hwstores
New Member
6 0 0

Dear Consultant,

 

Good day. I trust you are well and safe.

We are trying to access our Shopify store but we are getting this feedback:

'...It looks like you don't have access to this store. Contact the store administrator for access.

Choose a different account...'

 

Hilda

Kindly help us access the account.

Hilda

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
3118 405 637

This is an accepted solution.

@Hwstores 

If you are the owner, then I suspect you're using the wrong email for the account. If you're certain that you are using the correct email and you're unable to access the admin, then you'll need to contact Shopify Support for further assistance. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 11 (11)
Trevor
Community Moderator
3118 405 637

@Hwstores 

Apologies for the confusion. Your post was initially perceived to be connected to the outage we were experiencing; however, upon closer inspection, I realized that was a mistake. 

The error you're seeing would indicate that the account you're trying to access does not have the appropriate permissions for the store. The error can happen if the store owner has revoked your permissions, or if you're signing into the wrong account. 

Are you the account owner? 


Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Hwstores
New Member
6 0 0

yes. I am the owner.

Joseph85
New Member
1 0 0
If you are still unable to log in, I would suggest clearing your cache and trying to access the admin from your custom URL. This would look like yourstorename.myshopify.com/admin, Then enter the corresponding email address and password. Check out these docs for some more details; Logging in to Shopify.
 
Trevor
Community Moderator
3118 405 637

This is an accepted solution.

@Hwstores 

If you are the owner, then I suspect you're using the wrong email for the account. If you're certain that you are using the correct email and you're unable to access the admin, then you'll need to contact Shopify Support for further assistance. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Hwstores
New Member
6 0 0

Thank you.

omgshhtoronto
Tourist
5 0 1

Hi,

 

I am having the same issue when I log in I can no longer see anything for my store. I have no way to reach Shopify emergency contact number please help!!

STORE NOT LOADINGSTORE NOT LOADING

 

 

Trevor
Community Moderator
3118 405 637

@omgshhtoronto 

What troubleshooting steps have you tried?

  • Does this happen on Google Chrome incognito mode?
  • Does this happen on a different browser?
  • Does this happen on your mobile device? 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

omgshhtoronto
Tourist
5 0 1

No it just started to happen after I deleted the COPY of my minimal theme. 

On mobile I can access the store with all the setting and everything. It's just on desktop. 

I logged in and out and cleared website history. I'm using safari

omgshhtoronto
Tourist
5 0 1

Hi Trevor,

It's loading back up again on desktop. Maybe it was just a temporary glitch.