Thank you for reaching out here.
Have you tried on other broswers? If you still cannot get it fixed, the best bet here is to get in touch directly with the Support team and have them check it for you.
You could refer to this link, log in to your store account then type in a topic in the search bar and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.
If you find this answer helpful, please mark it as a solution.
All the best.