Unable to add to cart only on mobile devices

[benjamin341]

Hi there,

I can't add product to cart on mobile devices anymore.

Here is my website : https://www.lesgarsdusud.co/

It works fine on desktop devices.

Anyone has an idea?

Thank!

[pinkcherry]

It's now a known issue but they still haven't put it on the Shopify Status like usual. In fact the rep just closed my chat without following up.

[pinkcherry]

If you inspect the page you will see it's when the ajax call is you get a http error 429 which is too many requests. Probably a cloudflare false flag or something on their end. 

The worst part is that it works on some devices but not others.

[pinkcherry]

It's back but our Pingdom is still showing issues so it might still be intermitent.

[benjamin341]

Sooo… there’s nothing to do? Just wait?

[pinkcherry]

It should be working now for you. It's our test system (we use Pingdom) that checks our sites every 10 minutes because we don't trust Shopify anymore to let us know when their are issues. 

So should be all good now.

[benjamin341]

Yeah! Works perfectly!

thanks

[AdeJackson]

Yes, you’ll need to wait a bit for full global propagation to complete.

[AdeJackson]

You can also use the Pulsetic monitoring service instead of Pingdom, which is more expensive.