Unable to add to cart only on mobile devices

Unable to add to cart only on mobile devices

benjamin341
Tourist
4 0 1

Hi there,

 

I can't add product to cart on mobile devices anymore.

 

Here is my website : https://www.lesgarsdusud.co/

 

It works fine on desktop devices.

 

Anyone has an idea?

 

Thank!

 

Replies 8 (8)

pinkcherry
Excursionist
18 0 12

It's now a known issue but they still haven't put it on the Shopify Status like usual. In fact the rep just closed my chat without following up.

pinkcherry
Excursionist
18 0 12

If you inspect the page you will see it's when the ajax call is you get a http error 429 which is too many requests. Probably a cloudflare false flag or something on their end. 

 

The worst part is that it works on some devices but not others.

pinkcherry
Excursionist
18 0 12

It's back but our Pingdom is still showing issues so it might still be intermitent.

benjamin341
Tourist
4 0 1

Sooo… there’s nothing to do? Just wait?

pinkcherry
Excursionist
18 0 12

It should be working now for you. It's our test system (we use Pingdom) that checks our sites every 10 minutes because we don't trust Shopify anymore to let us know when their are issues. 

 

So should be all good now.

benjamin341
Tourist
4 0 1

Yeah! Works perfectly!

 

thanks

AdeJackson
Tourist
4 1 1

Yes, you’ll need to wait a bit for full global propagation to complete.

AdeJackson
Tourist
4 1 1

You can also use the Pulsetic monitoring service instead of Pingdom, which is more expensive.