Unable to change bank account for payouts

[jheckman_72]

I have recently purchased a boutique and while transferring all account info over to me, I may have put in my wrong bank account # or routing number. I am unable to receive payouts, they keep failing. I am unable to update/change the bank account since the original one (I thought I put in correctly) is not matching, to allow me to change. It has been a week and I need help ASAP!

[Mladen_Terzic]

Hello!

In this case I think the best solution is to get in touch with Shopify Support via their online chat. They should be able to solve your issue immediately.

https://help.shopify.com/en/questions#/login

Best luck!

[jheckman_72]

I already talked to the chat. They sent You to assist Me because they
were unable to help me with my issue.

[Don]

Hi there @jheckman_72!

Thanks for outlining your situation for us here in the Shopify Community.

In an instance where incorrect info may have initially been entered for use with Shopify Payments, it would indeed be necessary to reach out for account support via our Help Centre here. 

There, we'll be able to verify your identity securely and help you to get this updated to your correct banking info.

We wouldn't be able to provide account support from here directly, so to get this updated you will need to reach out via the Help Centre as linked above.

Our escalated teams will be able to confirm your identity as the owner of the account from there, and allow us to get your details securely updated from there!

[jheckman_72]

When I click on the link you sent, it brings me back to the search for
help but there is no contact information for me to contact a human..

[Don]

Hi again @jheckman_72!

If you follow the prompts on the screen over on our Help Centre, you can enter the topic you need help on before scrolling down the screen.

There, you'll be able to click on 'continue' where it says 'Get support' to see your options for contacting us for account support.

If you're having any sort of issues with proceeding to access those options, I'd recommend you check to ensure you're using an updated, supported browser and that you've cleared the cache on that browser.