Unable to Create Shipping Label for POS Exchange

[parkerhamlin]

I've recently run into an issue where I've had customers ask to exchange an order that was fulfilled by our POS in person, meaning shipping was never required. While I'm able to create the exchange without issue, I am not able to create a shipping label for the new product being exchanged even after adding a shipping label. Instead it shows shipping not required and only gives me the option to fulfill the order without create a shipping label.

Any advice would be greatly appreciated as I currently have to create a shipping label from a new order but that get's confusing for our customers as they see two orders. 

[Bharathsd]

Hi @parkerhamlin,

This sounds like a frustrating situation, especially when it comes to keeping things clear for your customers. It’s understandable that you’d want to avoid creating duplicate orders just to generate a shipping label for an exchange.

From what you’ve described, it seems like Shopify’s POS system doesn’t automatically recognize the need for a shipping label in exchange scenarios, which can definitely complicate things. While Shopify doesn’t have a built-in solution for this specific issue, there are workarounds and tools that can help streamline the process.

One option is to use a third-party app like Mave Shipping, which allows you to create and manage shipping labels directly from your Shopify dashboard. While it may not fully automate the POS exchange process, it can simplify label creation and help you avoid the confusion of duplicate orders.

Here’s a quick workaround you can try in the meantime:

1. Create a manual draft order for the exchanged item.

2. Add the customer’s shipping details and generate the label using a shipping app like Mave Shipping.

3. Mark the original POS order as exchanged and include a note about the new shipping label for reference.

This way, you can keep track of the exchange without creating unnecessary confusion for your customers