Unable to create shipping labels, and get a "You need permission to view this page" error

[joyousjoyness]

This is the first time I've been unable to access the Shipping Labels page, and I am the sole owner and employee of the shop. There is no one to request permission from. I keep getting the error page "You need permission to view this page" with a button to email the shop owner to get access. Help? I need to fulfill orders.

Seems they're aware of it: https://www.shopifystatus.com/incidents

[Oskar8]

Seeing the same issue. Prompting me to request permission when I’m the shop owner and have all permissions. This was working earlier today. Sounds like a bug. 

[actiondetails]

I'm having the same issue today as well. Glad i stumbled upon this page.. Hopefully this is fixed tomorrow.

[RodneSjr89]

I am having the same issue . Ill keep an eye on this post.  

[LlamaMamaRugs]

Dealing with the same issue. Was hoping that requesting access would just send me an email to allow but not even that. 

Update: in line for the chat support queue. Unbelievable there isnt a support number. Clearing cache and cookies did not fix issue.

[RodneSjr89]

hopefully its a bug . Kinda crazy there isnt a number to call.

[RodneSjr89]

Its crazy! Please keep us posted.  If anyone else is seeing this message and gets a answer, please also keep us posted. We are in this together . lol 

[thedailymedic]

very weird same thing is happening to me. Luckily this post showed up on a google search immediately. Hopefully it's fixed quickly.

[Nick_Baker1]

Dealing with the same issue, went to purchase a shipping label and saying I need to request permissions. 

[glittergirlsupp]

Same issue here

[liveunconvntl]

Having the same exact issue. It's extremely frustrating.

[Danielle9]

Having the same problem. Super frustrating! 

[socaldivinity]

Same issue, I even tried adding a authorized user to print the label and logged in on another account and it says the same exact thing

[shopdabl]

Same issue! I was able to print one label but keep getting an error for the other order. 

[pingywon]

Same issue!

[SugarriesArt]

Can confirm my friend and I also have this problem definitely server side issue.

[joyousjoyness]

It's an incident and they're aware of it: https://www.shopifystatus.com/incidents

[RodneSjr89]

Thanks for this !

[10000K]

This page says the incident has been resolved but I'm still getting the error.

[ShredFin]

Same

[NovaBuildSS]

Thanks for letting us know. I hope the issues it'll be fix soon. 

Thanks 

[abgb-designs]

we are having the same issue, just happened now, march 26th 9:45pm!! please fix this!

[Simplescentz]

Same thing here, really annoying need too be doing orders right now

[dermafactors]

It works well all day long. Tonight suddenly I couldn't go to the label printing page and got the same message:(

[kmbvox]

Same issue. What in the hell? I was worried I got hacked.

[JL12]

It'salso happening to us! Please solve this Shopify!!

[ShredFin]

I'm having the same issue. Glad to see it's not just me. Have processed orders all day, and just tried to do one now and got this message.

[Motorheadsta]

Same here, seems like a wide spread crash. Hopefully its fixed tomorrow.

[alex1370]

Same issue here.

[Shizay]

Same here I was fulfilling orders and the exact same thing happened to me so frustrating can't believe there's no number to speak with a actual person the messages are not helping at all 

[10000K]

Page says the incident is resolved but it's not for me, ugh

[Brad_BFG]

We are seeing the same issue. Can't open orders to print shipping labels.

That incidents link just says everything is fine.

[Brad_BFG]

Well sending a comment worked.  I was able to print a small batch of shipping labels just now. 21:52 CDT

[10000K]

Did you do anything to fix it?  It is still not working for me and I have orders I need to get out in the morning.  So frustrating!

[joyousjoyness]

No, it fixed itself. Maybe delete cache and restart? Or it hasn't rolled out fully?

[joyousjoyness · Accepted solution]

It is working for me! Seems they solved it.

[LlamaMamaRugs]

Just tried it and still not working

[joyousjoyness]

May take time to roll out. Delete cache and restart?

[Shizay]

It's working for me as well thanks again happy everything worked out for us! Let's get busy 🤟 have a great night!