Unable to create shipping labels, and get a "You need permission to view this page" error

Solved

Unable to create shipping labels, and get a "You need permission to view this page" error

joyousjoyness
Tourist
5 1 25

This is the first time I've been unable to access the Shipping Labels page, and I am the sole owner and employee of the shop. There is no one to request permission from. I keep getting the error page "You need permission to view this page" with a button to email the shop owner to get access. Help? I need to fulfill orders.

 

Seems they're aware of it: https://www.shopifystatus.com/incidents

Accepted Solution (1)

joyousjoyness
Tourist
5 1 25

This is an accepted solution.

It is working for me! Seems they solved it.

View solution in original post

Replies 39 (39)

Oskar8
Not applicable
1 0 8

Seeing the same issue. Prompting me to request permission when I’m the shop owner and have all permissions. This was working earlier today. Sounds like a bug. 

actiondetails
Visitor
1 0 3

I'm having the same issue today as well. Glad i stumbled upon this page.. Hopefully this is fixed tomorrow.

RodneSjr89
Tourist
4 0 11

I am having the same issue . Ill keep an eye on this post.  

LlamaMamaRugs
Tourist
3 0 9

Dealing with the same issue. Was hoping that requesting access would just send me an email to allow but not even that. 

 

Update: in line for the chat support queue. Unbelievable there isnt a support number. Clearing cache and cookies did not fix issue.

RodneSjr89
Tourist
4 0 11

hopefully its a bug . Kinda crazy there isnt a number to call.

LlamaMamaRugs
Tourist
3 0 9

 

 

RodneSjr89
Tourist
4 0 11

Its crazy! Please keep us posted.  If anyone else is seeing this message and gets a answer, please also keep us posted. We are in this together . lol 

thedailymedic
Visitor
1 0 7

very weird same thing is happening to me. Luckily this post showed up on a google search immediately. Hopefully it's fixed quickly.

Nick_Baker1
Visitor
1 0 5

Dealing with the same issue, went to purchase a shipping label and saying I need to request permissions. 

glittergirlsupp
Visitor
1 0 5

Same issue here

 

liveunconvntl
Visitor
1 0 4

Having the same exact issue. It's extremely frustrating.

Danielle9
Visitor
1 0 2

Having the same problem. Super frustrating! 

socaldivinity
Tourist
5 0 4

Same issue, I even tried adding a authorized user to print the label and logged in on another account and it says the same exact thing

shopdabl
Visitor
1 0 2

Same issue! I was able to print one label but keep getting an error for the other order. 

pingywon
Excursionist
12 0 4

Same issue!

SugarriesArt
Visitor
1 0 2

Can confirm my friend and I also have this problem definitely server side issue.

joyousjoyness
Tourist
5 1 25

It's an incident and they're aware of it: https://www.shopifystatus.com/incidents

RodneSjr89
Tourist
4 0 11

Thanks for this !

10000K
Tourist
7 0 10

This page says the incident has been resolved but I'm still getting the error.

ShredFin
Tourist
8 1 8

Same

NovaBuildSS
Visitor
1 0 1

Thanks for letting us know. I hope the issues it'll be fix soon. 

 

Thanks 

abgb-designs
Visitor
2 0 1

we are having the same issue, just happened now, march 26th 9:45pm!! please fix this!

Simplescentz
Visitor
1 0 2

Same thing here, really annoying need too be doing orders right now

dermafactors
Visitor
1 0 4

It works well all day long. Tonight suddenly I couldn't go to the label printing page and got the same message:(

kmbvox
Tourist
3 0 5

Same issue. What in the hell? I was worried I got hacked.

JL12
Visitor
1 0 1

It'salso happening to us! Please solve this Shopify!!

ShredFin
Tourist
8 1 8

I'm having the same issue. Glad to see it's not just me. Have processed orders all day, and just tried to do one now and got this message.

Motorheadsta
Tourist
6 0 8

Same here, seems like a wide spread crash. Hopefully its fixed tomorrow.

alex1370
Visitor
1 0 1

Same issue here.

Shizay
Visitor
2 0 4

Same here I was fulfilling orders and the exact same thing happened to me so frustrating can't believe there's no number to speak with a actual person the messages are not helping at all 

10000K
Tourist
7 0 10

Page says the incident is resolved but it's not for me, ugh

Brad_BFG
Tourist
3 0 3

We are seeing the same issue. Can't open orders to print shipping labels.

That incidents link just says everything is fine.

Brad_BFG
Tourist
3 0 3

Well sending a comment worked.  I was able to print a small batch of shipping labels just now. 21:52 CDT

10000K
Tourist
7 0 10

Did you do anything to fix it?  It is still not working for me and I have orders I need to get out in the morning.  So frustrating!

joyousjoyness
Tourist
5 1 25

No, it fixed itself. Maybe delete cache and restart? Or it hasn't rolled out fully?

joyousjoyness
Tourist
5 1 25

This is an accepted solution.

It is working for me! Seems they solved it.

LlamaMamaRugs
Tourist
3 0 9

Just tried it and still not working

joyousjoyness
Tourist
5 1 25

May take time to roll out. Delete cache and restart?

Shizay
Visitor
2 0 4

It's working for me as well thanks again happy everything worked out for us! Let's get busy 🤟 have a great night!