Unable to edit order with local delivery

policenauts
Trailblazer
190 9 49

@Elias we also need this feature, thank you.

Elias
Shopify Staff
Shopify Staff
1316 127 197

Hello, @newdobshop@MandyLi, & @policenauts.

Thank you all for joining this thread!

I appreciate everyone's interest in this feature request to edit orders with local delivery, and I'd be happy to add each of you this feature request. By adding to this feature request, it can help our developers prioritize new features when developing for our platform. As previously mentioned, there isn't a time frame that I'll be able to provide for feature requests. Nevertheless, if Shopify moves forward with any changes or updates to the order editing processes for local delivery, then you can find it on our changelog or updates page. 

If you have any other feedback or suggestions, don't hesitate to let me know!

Elias | Social Care @ Shopify 
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DGDD
Tourist
9 0 4

Add my name to the hat asking for this feature as well. We're incurring merchant fees and risking customers not reordering after we cancel. It also takes more admin time that's unaccounted for...

Elias
Shopify Staff
Shopify Staff
1316 127 197

Hey, @DGDD.

Welcome to the thread!

I appreciate the additional context, and I understand how important this feature is for you. Those are all valid points and I'd be more than happy to add you to this feature request. 

If you have any other feedback or questions, don't hesitate to let me know!

 

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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yasabes
New Member
1 0 3

@Elias please add me to the request. Our team is about to vote on changing platforms because of this, and I personally love Shopify. Please do include a note on the request stating that this is a MUST-have feature, not just a request made by some customers. Thank you so much for hearing us and supporting us! 

Elias
Shopify Staff
Shopify Staff
1316 127 197

Hey, @yasabes.

Welcome to the thread!

Thanks for the additional context, and I understand how important this feature is for you - I'd be happy to include this and add you to the feature request. While I l know that this is a must-have feature for you and your team, I'm afraid this won't be something that we'll be able to provide an ETA. However, when this feature gets implemented, you can find it on our changelog and/or updates page. 

Thanks again for taking the time to share this feedback!

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ImNotRobot
New Member
1 0 1

Editing local delivery should be the most basic option. Asking customer to cancel and make repayment is ridiculous and risk losing the order. Please have this option ASAP since Shopify suppose to be the forefront in ecommerce platform. Awaiting anxiously for this update.

lsn
New Member
1 0 2

We are also needing this feature!

Elias
Shopify Staff
Shopify Staff
1316 127 197

Hey, @lsn.

Thank you for joining the thread.

I'd be happy to add you to this feature request. If Shopify moves forward with any changes or updates to the order editing processes for local delivery and pickup orders, then we'll be sure to announce it on our on ourchangelog or updates page. 

If you have any other questions on this topic, don't hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Greenbriar_Mrkt
Tourist
3 0 1

This is an absolute must as a feature for Greenbriar Market as well.

It is absolutely ridiculous that we can't edit a local delivery! There is no reason that we shouldn't be able to edit a local delivery the same as we would be able to with a shipped order.

We offer a GWP on orders over $50 and if the customer chooses local delivery I have to create a second order at $0 to included it and track inventory properly. This is an absolute disaster as far as my back of house paperwork.

In this pandemic world where local delivery is a huge part of our businesses, let's get this fixed ASAP.