unable to pay the billing for my store i don't know how to do it

[gauravsaklani]

Hello there,

unable to pay the billing for my store i don't know how to do it.

There are few changes in the billing amount previously it was on $ but now its showing in Indian Rupees.

Its been 15 days and i am constantly checking and do few manual payment as well but its failing every time.

Please find screen shot as an attachment.

[Rein]

Hi, @gauravsaklani 

I understand you are having issues with your bill being paid after some changes to your currency or locale. 

Generally speaking, this can be due to your bank rejecting the payment due to changes/amount. I would highly recommend calling your bank to check for an error on their side to make sure there is no restriction there, once confirmed you can either try again or perhaps contact our live support team. 

Our support team can then verify the error on our end, and if the resulting issue was a security check failure due to say, a security code on your card is entered incorrectly too many times, we can then lift that, or indeed check for any other issues that might present on our end. 

You can reach out to support teams via live chat, callback, or email at our help center here. 

Beyond that, please feel free to let me know here what your bank advised you and I can make a suggestion from there.