unable to reopened closed store

Joy77
New Member
6 0 0

I have been trying to reopen my old store but a new one opened instead and so far no success in getting the old one open. has anyone ever had this problem and how did you solve this issue

Replies 5 (5)

ScottDigitalMar
Shopify Partner
5 0 1

 

 

ADE
Maz
Shopify Staff
1224 130 184

Hey, @Joy77!

 

As mentioned by @ScottDigitalMar you can try using our recovery tool here, to try and regain access to the old account. What's likely to have happened here is that a different email address was entered when you attempted to reactivate your store. When you enter an email address that's not associated with any existing store, you're automatically prompted to create a new account and store.

 

If you're unable to find your store using the tool, you can create a support ticket by visiting our support portal at this link and our support team will help you locate your store.

Maz | Social Care @ Shopify 
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Joy77
New Member
6 0 0

My email address is correct I did not enter the wrong address, I even did what you suggested by clicking the link to restore my store and it is the same address

Victoria
Shopify Staff
2161 150 253

Thanks for your follow-up, @Joy77.

 

When using the Recovery Tool and entering your email address, were you able to identify the closed store? If not, I recommend following the steps shared above and contact our Support team through the Shopify Help Center, so we can continue assisting you.  

Victoria | Shopify 
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SealSubs-Roan
Excursionist
190 12 12

Hi @Joy77 !

 

You might want to double check if you the correct email address that you entering to reopen your old store is correct to avoid creating a new one. To do so, use the Shopify recovery tool. It will let you see all the stores you had under the email address that you are going to enter.

Roan
Please let me know if it works by marking it as a solution!
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