I recently updated my bank accounts and the old account number is no longer accessible for me to verify and change to the new account in the payout section for Shopify Pay. I don't see any other option to change the account information and need help for the payout section.
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This is Ren from the Shopify Support team, thanks for your post.
It looks like we'll need to access your account in order to resolve this issue.
While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
This is Ren from the Shopify support team, thank for reaching out.
As long as you have exhausted the list noted at the beginning of the thread (I will include it below), then we can certainly proceed via email. It's always recommended to make sure you definitely cannot access the old bank number since this would be the fastest way of getting yourself set up with a new account.
Let me know and I will reach out to you via secure email to move forward should the above steps not result in finding a valid bank account number to work with.
Thanks for your response, Natasha!
I have gone ahead with a secure email to you. Please follow the directions in your reply and we can proceed from there.
I am having the same issue. I am unable to change my banking information. Please let me know if there is a way to resolve this issue.
Hello @Larricia and @bjn,
Can you please confirm whether you've exhausted the following list, and if so then we can certainly proceed via email. It's always recommended to make sure you definitely cannot access the old bank number since this would be the fastest way of getting yourself set up with a new account.