I recently updated my bank accounts and the old account number is no longer accessible for me to verify and change to the new account in the payout section for Shopify Pay. I don't see any other option to change the account information and need help for the payout section.
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This is Ren from the Shopify Support team, thanks for your post.
It looks like we'll need to access your account in order to resolve this issue.
While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
This is Ren from the Shopify support team, thank for reaching out.
As long as you have exhausted the list noted at the beginning of the thread (I will include it below), then we can certainly proceed via email. It's always recommended to make sure you definitely cannot access the old bank number since this would be the fastest way of getting yourself set up with a new account.
Let me know and I will reach out to you via secure email to move forward should the above steps not result in finding a valid bank account number to work with.
Thanks for your response, Natasha!
I have gone ahead with a secure email to you. Please follow the directions in your reply and we can proceed from there.
I am having the same issue. I am unable to change my banking information. Please let me know if there is a way to resolve this issue.
Thank you for the help from Shopify support. I have been able to update my account after exhausting all other options.
Hello @Larricia and @bjn,
Can you please confirm whether you've exhausted the following list, and if so then we can certainly proceed via email. It's always recommended to make sure you definitely cannot access the old bank number since this would be the fastest way of getting yourself set up with a new account.
I have exhausted these options. When i entered my bank account information I believe I am only one digit off, since the system does not show me what I have entered in I do not know which number I entered incorrectly. I do not have a new account this is the same account I just entered in a digit incorrectly.
I am currently facing the same issues with my account, and I have already exhausted all other options! Since the system does not show me what is correct or incorrect, I do not know if my routing or my account number is wrong (or even both)! It would be greatly appreciated if you could help!
I am unable to update my new bank account information. I have used a voided check to confirm I have the original banking info. I still receive payouts to this bank account as well. Please help. I am not able to reach someone on chat to walk me through this and I don't utilize Twitter.
I am having the same issue. I am unable to change my banking information. Please let me know if there is a way to resolve this issue. I have also already exhausted every option! It is not telling me or showing me what is wrong, therefore I do not know how to fix it.
I am having the same issue. I am unable to change my banking information. Please let me know if there is a way to resolve this issue. I have also already exhausted every option! It is not telling me or showing me what is wrong, therefore I do not know how to fix it. Can you please help me?
Thanks for the additional details. I have reached out to you via secure email to gather some more information and proceed with an escalation to our Accounts team. Please be sure to follow the directions in the email and we can take it from there.
Thanks for the follow up! I have gone ahead and sent you a secure email with directions. Please be sure to follow those and we can proceed from there with an escalation to our Accounts team.
Thanks for following up. It's strange that it won't accept the old bank account details based on your void cheque. Nonetheless, I can help you out here. Please keep an eye out for a secure email that I've sent with some directions to gather more information. We can proceed from there!
I have also been having trouble updating my banking information. I entered my old bank info and then new info but it says it doesn't match up. Can you please help me with this? Thank you.
Thanks for getting in touch about this. I have reached out via secure email. Please follow the directions and reply when you have a chance - we can proceed from there!
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