Unable to update bank account information

Solved
NMccain77
New Member
3 0 0

Hello,

I recently updated my bank accounts and the old account number is no longer accessible for me to verify and change to the new account in the payout section for Shopify Pay.  I don't see any other option to change the account information and need help for the payout section.

 

Thank You,

Natasha

Replies 36 (36)
ArtbyAmieSab
New Member
2 0 0

Hello, 

I'm having the same issue as the others above. Please contact me so I can update my bank account. artbyamiesab@gmail.com

Ren
Shopify Staff
Shopify Staff
1006 63 144

Hello @ArtbyAmieSab

Thanks for reaching out for a hand! I have gone ahead and sent you a secure email with further instruction. Please respond to that email and we can go from there!

Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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QBB1223
New Member
2 0 0

I am having this same issue! However, I know my account info and I’ve entered them correctly!! Now the account is closed my payouts are going to!! How can I get this fixed?

Ren
Shopify Staff
Shopify Staff
1006 63 144

Hello @QBB1223

This is Ren from the Shopify Support team. Thanks for reaching out and I'm sorry to hear about your struggles with this. I have reached out to you via secure email. Please respond as directed and I can continue to help you from there. 

Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Emma123
New Member
1 0 0

Hello!

I am having the same issue. 

I must have typed my account information incorrectly. I would like to correct it, but I have no way of knowing what error I initially made. I think I transposed a number, but am not sure.

Would you please help me to update my bank information? Thank you.

Linda

Ren
Shopify Staff
Shopify Staff
1006 63 144

Hello @Emma123

Thanks for reaching out for a hand! I have sent you a secure email with further instructions. Please respond accordingly and I will be happy to continue to support you from there. 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Meipr1882
New Member
4 0 0

I need help to updated my bank account on the payout section. I tried to do it but is asking me for my old account number and is no longer accessible for me to verify and change to the new account in the payout section for Shopify Pay.  I already contact Paypal since it was with them (paypal cash debit card at that moment I had the option to use the bank account information to get direct deposit but I change from personal account to business one and I did not know that change will cancel my personal account now I don't have access neither them.  Please help need to resolve this ASAP

KarismaticBrand
Tourist
4 0 1

Hi Ren,

I am having this exact issue, could you please help me? my store link is https://karismaticbrand.com/?_cd=87012778cd906265ce3e026972abaf947c3ca6450df0cd60450f3676603dd496&_u...

Ren
Shopify Staff
Shopify Staff
1006 63 144

Hi @KarismaticBrand 

Thanks for reaching out for a hand. I have sent you a secure email with further instructions. Please respond accordingly and I can continue to support you from there!

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Ren
Shopify Staff
Shopify Staff
1006 63 144

Hello @Meipr1882

Thanks for reaching out. I have gone ahead and sent you a secure email requesting some additional details. Please respond accordingly and I will be able to continue to support you from there. Thank you!

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KarismaticBrand
Tourist
4 0 1

Thanks ren,

I replied to the email that was sent

Ren
Shopify Staff
Shopify Staff
1006 63 144

Thank you! I have responded in kind and can continue to support you from there. 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mjlopez
Tourist
4 0 1

Please email me herosinstyle@yahoo.com

I don't know what was entered incorrectly during my initial bank set-up, so I cannot verify old bank account information. 

We have yet to receive a payment.

 

thank you.

Marbojaz
New Member
1 0 0

Hello,

I am also not able to change my banking information in Payouts.  I am getting an error message - Old account must match the information on file.  Please connect me with billing.  I used to be able to talk to support, what happened?

Ren
Shopify Staff
Shopify Staff
1006 63 144

This is an accepted solution.

Hi there, 

This is Ren from the Shopify Support team, thanks for your post. 

It looks like we'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Ren | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Aaron_davis2
New Member
2 0 0

Hi, I have recently purchased a store and want to change the bank account details (sort code and account number) but am unable to add in my details as the previous owner is not responding to my emails about his bank details. Could you please help me resolve this issue as soon as possible? Regards,  Aaron

SejaBop
New Member
2 0 0

I too tried to change banking info and I HAVE the old information and THAT doesnt even work!

Please contact me and advise.

 

Seja