Unacceptable Customer Support from Shopify - Disability issue

[GaebelEngineer]

I want to let everyone know how disappointed and upset I am about Shopify's lack of phone based support.  I recently went through carpal tunnel surgery, so it is extremely hard to type due to the pain.  Besides the pain, it is really hard to type with the splint, as it constantly hits ctrl, alt, windows key, etc.  I requested multiple times to be transferred to phone support, and the customer support advisor said they were not allowed to.  This is absolutely unacceptable, and I'm surprised that Shopify has not been sued for this, but I'm guessing it wont be long.