Underage account

[Smullencorr]

My 14 year old set up an account.  Then he thought he cancelled it.  €39 was taken from his account last week.  Surely this can't be legal

[SealSubs-Roan]

Hi @Smullencorr 

He might accidentally purchased the Shopify subscription plan and was not properly deactivated the account. If it is not more than 7 days from the date of purchase you can try to request for subscription refund.

[Smullencorr]

How do I go about getting a refund.  Surely you can't take money from a child