Unexpected page pops up

[zarke29]

Hi everyone,

We’ve encountered an issue with our website specifically on mobile devices. When users browse on their phones and click on any links, such as a product or collection page, an unexpected page pops up (screenshot attached).

This problem seems to be isolated to mobile phones, as the site works perfectly on desktops and laptops. Could this be some sort of malware or other technical issue?

Any insights or suggestions would be greatly appreciated.

Website: https://www.littlelilistore.com/

 

Thanks in advance for your help!

[michael569gardn]

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@zarke29 wrote:

Hi everyone,

We’ve encountered an issue with our website specifically on mobile devices. When users browse on their phones and click on any links, such as a product or collection page, an unexpected page pops up (screenshot attached).

This problem seems to be isolated to mobile phones, as the site works perfectly on desktops and laptops. Could this be some sort of malware or other technical issue?

Any insights or suggestions would be greatly appreciated.

Website: https://www.littlelilistore.com/

 

Thanks in advance for your help!

---

Hi there,

It sounds like your website might be experiencing issues with non-mobile-friendly pop-ups or possibly malware. Here are a few steps you can take to diagnose and fix the problem:

1. Check for Malware: Ensure your site is free from malware. Use tools like Google Safe Browsing to scan your site.
2. Review Pop-ups: Make sure any pop-ups on your site are optimized for mobile devices. Non-mobile-friendly pop-ups can cause unexpected behavior.
3. Responsive Design: Verify that your site’s design is fully responsive and adapts well to different screen sizes.
   See this information: https://answers.microsoft.com/en-us/microsoftedge/forum/all/random-pages-opening-in-edge/5c4451b6-05... mydestinycard

If the issue persists, consider consulting a web developer to perform a thorough check.

Best of luck!