Unexpected Server Error

Unexpected Server Error

William78
Shopify Partner
9 0 0

I have tried for an hour now to try to get support to look at an issue and generate a pin by going to pin.shopify.com and I get different behavior every time.

 

I have tried on multiple devices, networks, browsers, etc and I keep getting the same error message.

Unexpected Server Error


This is the only way to generate a support PIN to get support? 

Reply 1 (1)

William78
Shopify Partner
9 0 0

Well since Shopify Support are now completely incompetent it seems, I'll update my own post.

After 3 days of troubleshooting this myself, they have finally confirmed what I already knew. There is a "ongoing issue":

 

 

staff name left out (Shopify)

Jan 30, 2025, 00:24 EST

I wanted to update you on the situation regarding the PIN generation issue. I've received communication from our technical team confirming that this is an ongoing issue currently affecting all our merchants. This is not an isolated incident specific to your account.
 
We are treating this matter with the highest priority and our engineers are actively working to resolve it as quickly as possible.
 
Thank you for understanding and patience.
 
And yet their status page is completely green.

So much wasted time and effort. What happened to your support, Shopify??