unfrozen domain from frozen shopify store

[Debgmc]

Hi. I would like to transfer my domain, www.royalprofessional.store  from my current frozen account to another Shopify store. How do I go about it? Please free or unfreeze my domain.

[SymmetryMike]

Hi Debgmc,

After doing a lookup on your domain using who.is, it looks like you purchased your domain using namecheap. All you need to do is set your CNAME and A RECORD to match the new shopify store and visitors will start redirecting there. Here's a guide on exactly how to do it.

NOTE: DNS settings take time to propagate so it could take a few minutes or hours for everything to flip over you can use https://www.whatsmydns.net/ to follow the propagation around the world once you make the changes to ensure it's happened.

Hope this helps!

[Debgmc]

I set CNAME and A Record properly again and again. And Set shopify_verification and TXT record properly. Every time shopify showed that 'These domains couldn't be connected because the stores are frozen.' You can see this in screecshots. So what should i so now for unfrozen this domain.

[SymmetryMike]

I did some digging and it seems Shopify will hold onto that domain unless it's explicitly removed from the store. The only way to do that is to unfreeze the store and login 😑

Additionally if you want to point that domain anywhere but Shopify than it will take up to 90 days for your security certificate to renew.

Is there a way you can unfreeze it? If not I'd recommend reaching out to support as they should be able to log in for you and remove the domain.

Sorry I wasn't more help. Hopefully Shopify support can help you out.

[Imogen]

Hi there, @Debgmc. Thanks for taking the time to reach out to the Shopify Community with your questions around your domain and your frozen store. My name is Imogen. It's good to meet you.

As suggested by some other users (thank you, @SymmetryMike!), you should look into reaching out to our Authenticated Support Team via our AI Assistant. This will allow our team to get you authenticated, and look into what options are available to help you with this frozen store, and the domain attached to it.

[rhumphan]

I have the same problem; the support team keeps saying they are looking into it. How can I get this solved?

[Greta]

Hi, @rhumphan!

Thanks for reaching out. If you've contacted our live support team and your issue was escalated, that means you'll receive a response via email when there's an update. Hold tight and keep an eye on your inbox!

Please let me know if there's anything else I can help you with.

[DTS2024]

my case have been taken 10 days and nothing happened. So shopify is puting my money to their account and provide me a silly service

[hamzagoheer]

Hi Debgmc
I am facing exactly the same issue and I have been contacting with the support team from 15 days and they kept on saying that our operational team is looking into the issue. 
Can you guide me how do you resolve your issue? or you issue is also still pending.
Thanks
Hamza Goheer
[email protected]

[DTS2024]

10 days here. So did you get the issue resolved ? Thanks  Hamzagoheer

[Alex_Cornelson2]

Was there any update so far?

[Alex_Cornelson2]

Was there any update so far?

[DTS2024]

They have fixed my issue. how about you ?

[Debgmc]

till now my domains royalprofessional.shop and royalprofessional.store are
frozen. please unfrozen my domains

[Kitana]

Hi @Debgmc, sorry to hear you're still dealing with this. 

If you have contacted our support team about this already can you please provide me with the ticket number attached to your most recent conversation regarding your domain. If you have not contacted our support team, you can reach out to them here.