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I am new to this platform and I am finding it extremely frustrating that you cannot navigate to customer support to create a ticket other than to rely on the virtual chat which keeps showing over and over "Customer Support" as a button that looks like you should click on it. But then it generates another and another and getting nowhere. I tried to email customer support and was informed via an automated reply that I could not generate a ticket.
I hear you—navigating Shopify's support system can be frustrating, especially when you're stuck in an endless loop with the virtual assistant. Let’s cut through the confusion and get you the help you need.
Your account is likely restricted because Shopify needs additional verification for compliance with IRS regulations. Since you're trying to update your business details and IRS documents, unlocking it will require submitting the correct paperwork.
Here’s the best way to get this sorted:
1-Go to Your Shopify Admin
2-Check Your Email for Shopify Requests
3-Contact Shopify Support Directly
4-Use Shopify’s Social Media for Faster Help
Since you’ve already uploaded your IRS documents before, double-check that you used the correct EIN and that it matches IRS records. If there’s a mismatch, it could be delaying the verification process.
I get that this transition from Square to Shopify should be smooth, and I totally understand the frustration. Follow these steps, and if you still don’t get a response, keep pushing through Shopify’s direct support options—they should escalate it for you.
If you need any other assistance, I am willing to help.
Best regards,
Daisy.
Hi there, I am having this same issue. I've tried to upload the EIN verification documents but am now locked out and not able to upload anything, change anything etc. It just says to contact support over and over. I've done this many times with no meaningful help for weeks. Do you have any advice what to do? Thank you!
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