Unpaid invoice

1 0 0

I dont know what to do because i dont have money to pay the unpaid bill for the store. I want to delete that store or event account because i will not use IT anymore. Please what to do

Replies 2 (2)
153 22 19

hi, @Pszczeliftrtwl 

from your store admin select Settings > Plan. Click Deactivate store then Deactivate store

Need a Shopify developer?
Hire us at topnewyorkwebdesign.com
For Shopify Design Changes | Shopify Custom Coding | Custom Modifications
Subscribe to our youtube channel
Shopify Staff
Shopify Staff
908 86 140

Hi there @Pszczeliftrtwl 


Thanks for reaching out here, and welcome to the Shopify Community.


I understand that you have a store you no longer wish to use, and would like to delete the store - I would be happy to explain the next steps you can take.


You mentioned that there is an unpaid bill on the store. You will be required to settle any outstanding bills before you can proceed to fully close the store. We have some information on this here on our help center which explains the steps involved, and you can also find more information about billing here.


Once the outstanding bill and final invoice is paid, you can proceed with canceling your store by following the instructions on the above resource. However, something to keep in mind before closing your store is that you can export your data for future reference. This will ensure you still have access to any important information should you decide to start a new business or reopen your store in the future. If you decide to re-open your store, the data will be saved for 2 years.


If you need any further assistance with your store or Shopify billing, then I would recommend contacting our team directly so that we can take a closer look at your account. You can reach our team via our help center here.


Rick | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog