Update Logo and image for Gift Card Notification Dawn Theme

Michelletmxz
New Member
14 0 0

Hello!

I need some help. While I was preparing a gift card to send to a customer, I noticed my Logo is not updated to the latest and I would like to replace my current image I have input previously. Appreciate if anyone can help to look into my coding. Thank you. 

Kind regards,

 

Michelle

Replies 10 (10)

BSSCommerce-HDL
Shopify Expert
779 252 265

Hi @Michelletmxz

You can refer to this post:  https://community.shopify.com/c/shopify-design/gift-card-email/m-p/2566444 

Hope this can help you,

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Michelletmxz
New Member
14 0 0

Hello @BSSCommerce-HDL ,

Thanks for sharing. However it doesn't work and the image is still there. 

Michelletmxz
New Member
14 0 0

And also my logo is not the most updated. Are you able to go in and help me? 

Michelletmxz
New Member
14 0 0

PageFly-Theodor
Shopify Partner
671 84 98

Hi @Michelletmxz ,
This is Theodore from PageFly - Shopify Page Builder App.

 

Updating your logo on a Shopify gift card doesn't require code! Here's how:

  1. Go to Shopify admin > Online Store > Themes > Edit theme you're using.
  2. Select "Gift card" (or Templates) in the theme editor.
  3. Find the logo image element and click to edit.
  4. Upload your new logo and save.


Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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Michelletmxz
New Member
14 0 0

Hello Theodor,
Thanks for your guidance. I have tried and it doesn't work. 

Kind regards,

Michelle

Dirk
Shopify Staff
2342 253 518

Hey, @Michelletmxz 

 

What happens on your end when attempting to upload the gift card product image? Any screenshots or further context would be great.

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Michelletmxz
New Member
14 0 0

Hello Dirk, I have sent you a private message. Thanks. 

Dirk
Shopify Staff
2342 253 518

Gotcha, @Michelletmxz 

 

It looks like we'll need to access your account in order to resolve this issue. While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Michelletmxz
New Member
14 0 0

Thanks Dirk, unfortunately it is specific to my account and still unable to resolve and I have already raised to Shopify support team as well.