Update Logo and image for Gift Card Notification Dawn Theme

[Michelletmxz]

Hello!

I need some help. While I was preparing a gift card to send to a customer, I noticed my Logo is not updated to the latest and I would like to replace my current image I have input previously. Appreciate if anyone can help to look into my coding. Thank you. 

Kind regards,

Michelle

[BSSCommerce-HDL]

Hi @Michelletmxz, 

You can refer to this post:  https://community.shopify.com/c/shopify-design/gift-card-email/m-p/2566444 

Hope this can help you,

If our suggestions are useful, please let us know by giving it a like or marking it as a solution. Thank you 😍

[Michelletmxz]

Hello @BSSCommerce-HDL ,

Thanks for sharing. However it doesn't work and the image is still there. 

[Michelletmxz]

And also my logo is not the most updated. Are you able to go in and help me? 

[Michelletmxz]

https://admin.shopify.com/store/fdbd91/themes/162456699153/editor

Thank you. 

[PageFly-Theodor]

Hi @Michelletmxz ,
This is Theodore from PageFly - Shopify Page Builder App.

Updating your logo on a Shopify gift card doesn't require code! Here's how:

1. Go to Shopify admin > Online Store > Themes > Edit theme you're using.
2. Select "Gift card" (or Templates) in the theme editor.
3. Find the logo image element and click to edit.
4. Upload your new logo and save.

Best regards,
Theodore | PageFly

[Michelletmxz]

Hello Theodor,
Thanks for your guidance. I have tried and it doesn't work. 

Kind regards,

Michelle

[Dirk]

Hey, @Michelletmxz 

What happens on your end when attempting to upload the gift card product image? Any screenshots or further context would be great.

If there is anything else I can help you with, please let me know.

[Michelletmxz]

Hello Dirk, I have sent you a private message. Thanks. 

[Dirk]

Gotcha, @Michelletmxz 

It looks like we'll need to access your account in order to resolve this issue. While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

If there is anything else I can help you with, please let me know.

[Michelletmxz]

Thanks Dirk, unfortunately it is specific to my account and still unable to resolve and I have already raised to Shopify support team as well.