Urgent Assistance Required: Payout Issue and Account Closure

Urgent Assistance Required: Payout Issue and Account Closure

DA14
Visitor
3 0 0

I hope this message finds you well. I am reaching out regarding my Shopify account, which was closed on August 13, 2024, after being determined to be in violation of Shopify's policies. At the time of closure, I was informed that my payouts would typically be held for 120 days.

However, it has now been over 120 days since my account was closed, and I have yet to receive any updates or resolution regarding my pending payout. I have contacted Shopify support multiple times via chat and email, but each time I am told the same response: "Your case has been escalated to a specialist team." Unfortunately, despite these assurances, no further action or communication has been provided.

Replies 2 (2)

SupportCenter
Tourist
3 0 1

Hello There Da14 

 

We're so sorry to hear about this and we're willing to help can you kindly provide a suitable Contact Information so we can share with you the Reliable Proceedures.

 

 

DA14
Visitor
3 0 0

Thank you so much for your reply. Here is my email address so you can contact me: sandalahamra3@gmail.com.