Urgent: having trouble with logging in to my account

New Member
7 0 0

Dear Shopify team,


This is an urgent issue, I couldn't log in to my account, after input right password, the website pop out a page like in attached file.

I had deleted cached and auto fill in Google chrome, however still haven't fixed the issue.

When I logged in in incognito mode, that is ok.

Please help check this issue soonest possible.

Thank you


Replies 2 (2)
Community Moderator
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If you can log in to your account via Google Chrome Incognito, then it would suggest that either your cache/cookies or one of your browser extensions are causing the issue. Seeing as you've tried clearing your cache, I would try disabling all of your browser extensions, then try to log in. If that works, then you'd need to enable each extension one at a time to diagnose which extension is causing the issue. You can then reach out to the app developer of the extension to troubleshoot the issue further. 

Trevor | Community Moderator @ Shopify 
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New Member
7 0 0

Thank you for your quick support. I have tried to pause all the extensions and it works. 

However it's not easy to find out which extension make this issue.