Urgent help, just added my custom domain and it shows 403 error

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LucasAcosta
New Member
4 0 0

I just added a custom domain for my store lindadrinks.myshopify.com (the custom domain is lindadrinks.com) and if i enter with http, it lets me see the store but if i enter with the https it doesnt. Do i need to wait or something? Thanks in advance 

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LucasAcosta
New Member
4 0 0

The SSL pending doesnt show anymore at my shopify admin panel, but the page is still returning 403

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LucasAcosta
New Member
4 0 0

And now http redirects to https so non of them works

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Shay
Shopify Staff
Shopify Staff
398 72 79

This is an accepted solution.

Hi @LucasAcosta 

Thanks for sharing your store URL for us to assist you in reviewing your store DNS information. I was able to confirm your store is loading, without any errors for me using both the www domain and non www domain.

27-29-62934-41973

 

I would recommend clearing your cache and cookies, trying on another browser or in incognito mode and an alternate internet connection (mobile phone data, if available). If it loads properly on any of those options it is most likely just a delayed DNS propagation and it should be good within the next 24-48 hours. If you are not able to get it to work on any of those options please reply back here and let me know and also share a screenshot of your current DNS settings in your domain admin. 

Thank you!

Shay | Support Advisor @ Shopify 
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