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Urgent Help Needed: Homepage and FAQ Page Not Loading

Urgent Help Needed: Homepage and FAQ Page Not Loading

Findeekids
Visitor
1 0 0

Hello Shopify Support Team,

I hope this message finds you well. I am writing to you in a bit of an emergency as I have encountered a critical issue with my Shopify store, which is called "findee eshop." For some reason, the homepage and the FAQ page are not loading at all. However, product pages and the "About Us" section are functioning properly.

Could you please provide me with guidance on how to resolve this issue? Any immediate assistance would be greatly appreciated, as I am currently at a loss for what the problem could be.

Here are some details that might help you in troubleshooting:

  • The issue started recently (specify the date if possible).
  • No recent changes were made to the homepage or FAQ page code before the problem started.
  • I have not installed any new apps or themes prior to this issue.

I'm eager to resolve this as quickly as possible and would be grateful for any insights you could provide.

Thank you for your time and assistance.

Best regards, Sebastián

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