Urgent Help - Unable to Login to Store - still getting charged!

Urgent Help - Unable to Login to Store - still getting charged!

Frestica
Visitor
2 0 0

Hi there, I need help with accessing my Shopfy store.

 

Firstly FYI, I am having to post this through a different Shopify account rather than the one I am having issues with as I am unable to login and access my store. 

 

For context, I was playing around with my store and was trying to update my email. I removed my Google email connected to the store and ever since then I have been unable to log back in. When I try to login with my email address that is connected to the store, it says "redirecting to Google", asks me to choose an account, once I do this it says "redirecting to Google" once again and then asks me to choose an account again as well. This endless loop keeps repeating itself and I am not sure what to do. I need this to somehow be taken further as I am still getting charged $50 a month being that this store is still somehow open even though I am unable to access it.

 

Any assistance on how to regain access or shut this store down (cancel subscription) would be much appreciated so I stop getting charged. Cheers.

Replies 2 (2)

Bundler-Manuel
Astronaut
817 42 97

Hello there @Frestica  Have you gone through all the basic troubleshooting techniques in this picture yet? 

IMG_3374.jpeg

 If you need extra information on how to troubleshoot login issues, you can check out the entire manual here https://help.shopify.com/en/manual/your-account/logging-in/troubleshooting-login 

Hopefully, you’d find a solution to your issue here.

Emmanuel
Please let me know if it works by marking it as a solution!
Bundler - Product Bundles app, a great bundle app for Shopify, with glowing user testimonials and a free plan.
Frestica
Visitor
2 0 0

Hi Bundler, yes I have. I have even tried logging in on the Shopify app on my phone and still the same thing happens.