Urgent- inventory is missing about 6000 units

Urgent- inventory is missing about 6000 units

Postermuseum
Not applicable
1 0 0

I was reviewing my website and noticed that my total inventory had dropped to 25,000, even though it showed 31,000 just yesterday. I panicked, worried that some of my products might have been deleted. I reached out to Shopify support, but they advised me to check each product individually. Has anyone experienced something similar, or have suggestions on how I can recover the 6,000 units of missing inventory?

Replies 2 (2)

-Ecom_Boss-
Tourist
33 0 2

Hello @Postermuseum 

Hey, I’ve actually seen this happen before. It’s usually not that products are deleted, but something like an inventory adjustment, app sync issue, or changes tied to different locations. I’d recommend checking the inventory history on a few of the affected products to see if there were any unexpected changes. Also, double check if any apps or staff made bulk updates recently. Happy to walk you through how to track this down if you need a hand.

Shopify Store Optimization Specialist | Fast Solutions | Professional Support

SCOFU
Shopify Partner
1 0 0

I'm seeing a similar thing in the last couple of weeks; multiple examples where I have inventory available at a single fulfilment location though unable to add that quantity to cart (and checkout).
The PLP's and PDP's are reflecting the incorrect quantity effectively hiding products from sale.