Urgent Issue with Domain Transfer to New Shopify Store

[Rehan_mahmood]

My third-party domain is currently associated with my inactive Shopify store, and I'm encountering an issue when trying to connect it to my new store. I'm receiving an error message indicating that the domain is already linked to another Shopify store. I've also reached out to my domain provider, who has adjusted the DNS settings in accordance with Shopify's requirements. However, even after waiting for 48 hours, I am still facing this issue. Please assist me in resolving this situation.

[sahilsharma9515 · Accepted solution]

Hi @Rehan_mahmood You first need to disconnect the domain from your old store and then connect it to your new Store.

If you are not able to disconnect the domain from your old store (may be you may not able to open your inactive store) then you need to contact shopify support so that they can disconnect the domain for you and then you will be able to connect the domain with your new store.

If you need any assistance then please feel free to ask the same.

Hopefully it will help you. If yes then Please hit Like and Mark it as solution!

Best Regards

Sahil

[Rehan_mahmood]

Hi Sahil,

I wanted to express my sincere gratitude for your guidance. I followed your advice, and it worked like a charm. My issue has been resolved, and I couldn't have done it without your assistance. Thank you for taking the time to help me out. Much appreciated!

[sahilsharma9515]

Hi @Rehan_mahmood Welcome, and if you need any other assistance then please feel free to ask the same.

Best Regards

Sahil

[Krabbe]

Hi. How long time, does it take for Shopify to disconnect the domain from the old store? 

[Krabbe]

Hi 

HI Rehan_mahmood, 
How long time, did it take for Shopify to disconnect the domain from the old store, and did you just contact them through the chatbot? 

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