Urgent: Need Assistance with Incorrect Item Received from Shopify Seller

[Sonuuu]

Hi Shopify community,

I hope this message finds you well. My name is Sonu Kumar, and I recently had an unfortunate experience with a Shopify seller. I ordered an item, but unfortunately, I received the wrong product. I have been trying to reach out to the seller for a return, but unfortunately, they are not responding to my inquiries.

I wanted to share this experience with the community to seek any advice or assistance you might have. Has anyone encountered a similar situation? If so, how did you handle it, and were you able to resolve the issue successfully?

I appreciate any guidance or support you can provide in this matter. Thank you in advance!

Best regards,

Sonu Kumar

[Blair · Accepted solution]

Hi @Sonuuu,

Thank you for reaching out to the Community. 

I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed. 

If it has been more than 4 weeks since you placed your order and have not received a response, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

Please let me know if you have any other concerns. 

[Sonuuu]

Are Shopify team able to get in touch in seller from this address www.1c1856-2.shopify.com

Mentioned on the delivery box .....

[SandyBorn2win]

Even I had COD they have delivered through EKart and taken money with an used item packed and now nothing is working.

Dear Team kindly search for traces, your brand name or tag is used for cheating.  It's not about money, it's about getting cheated very easily 

Need quick check and revert.

Sandy - 9940362781

[Charupriya]

Hi, 

I tried to reach the support. I don't get the proper forum. So replying here. Need your assistance. 

I ordered a product from Shopify store. Received a wrong product. Tried to reach the seller but no response. Need my amount back.

Can you please assist

[Maz]

Hi, @Charupriya!

Thanks for joining this thread.

As mentioned above by Blair, if more than 4 weeks have passed, and you are unable to reach the seller, then please contact your bank for next steps. 

[Charupriya]

I did cash on delivery.

[Charupriya]

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@Charupriya wrote:

I did cash on delivery.

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Is there any way can we get that stores contact number. Once I ordered there was no confirmation from them. Received only product tracking details. So tried to contact them by using email option. But no response. Please help on this

[Charupriya]

Hi,

The following is the website where I ordered
https://426692-6e.myshopify.com/. There is no contact details. I did cash
on delivery. Need my money back. Please advise.

Thanks,
Charupriya