I hereby respectfully inquire if a person who only identifies with his first name Raoul is working at Shopify as a Risk Analyst.
He emails me from this email address: email@example.com
I appreciate the caution you're taking here regarding your store information and communication with Shopify. I can confirm this email has been sent from a valid email address within Shopify so it is no way a phishing or scam email. It is best to await a response from the Risk Analyst to answer your questions regarding the decision to disable Shopify Payments on your store. Our Risk Support team will reply within 24 - 72 business hours!
This is a worthless answer.
Anyone can fake the email address that a message is sent from. It only takes beginner's level understanding of PHP.
Furthermore, the total lack of material knowledge demonstrated by this so called Shopify rep that is used to shut down my store on Shopify is not addressed by this answer.
If this guy is from Shopify this company is inflicting huge damage to my business and after 2 months it is still not addressed.
I want a serious reaction from Shopify or else I will sent a Notice of Default and a demand for damage reparation.
We appreciate your caution here in ensuring this email is indeed not a phishing email. I have provided the reassurance that this email can be verified and has been sent from our Risk team.
However, in order to provide further reassurance and security regarding this email, I would recommend reaching out to our Shopify Support Advisors on live chat or callbacks, as they will be able to authenticate you and search for the appropriate ticket in our system.
In regards to the information provided in the email from the Risk Analyst, this needs to be discussed with the Risk Analyst who is taking care of your account.
Have you already sent an email through to the Risk Analyst?