Hello Shopify Community,
I am writing this post to share a deeply troubling experience I am currently facing with Shopify. As a dedicated business owner, I have relied on Shopify's platform to support and grow my business. However, recent actions taken by Shopify have put my business at serious risk, and I feel compelled to bring this to the community's attention.
Background
On 8 July, my Shopify store was suddenly terminated without any clear reason. I received a notification stating that my account was in violation of Shopify’s policies, specifically Section 7 of the Acceptable Use Policy which is wrong with did not violate any policies, respected all the rules who submitted all our details correctly they shut down the wrong store. Shocked by this decision, I promptly submitted all requested information, including proof of address, proof of business association, proof of inventory, and relevant social media links, on 10 July.
Current Situation
Despite my prompt response and compliance, it has been 6 days, and I have yet to receive any update or clarification from the Shopify Merchant Trust Team. This lack of communication is causing severe disruption to my business operations. We have numerous pending orders that cannot be fulfilled, leading to frustrated customers and significant financial losses.
Our Investments
We have invested heavily in stock, marketing, our team, and professional services to build and sustain our business on Shopify's platform. The sudden and unjust termination of our store is not only unfair but also detrimental to our livelihood. Our business has complied with all Shopify policies, and we have provided all necessary documentation to prove our compliance.
Call to Action
If this issue is not resolved immediately, I will have no choice but to take further action:
- I will engage my legal team and report this incident to the authorities.
- I will share my experience widely on social media to highlight how Shopify is unfairly shutting down businesses and withholding funds from honest merchants.
- I will expose these practices to the public to ensure other merchants are aware and can take precautions.
This is not the first time I have heard of such actions by Shopify, and it is time to bring attention to these unfair practices. Our goal is to have our store reinstated so we can continue serving our customers and fulfilling our commitments.
Final Warning
I urge the Shopify support team to take immediate action and reinstate our store. This is a final warning. Failure to resolve this issue will result in public exposure of Shopify’s practices and potential legal action.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Adewole Adedini
http://f47a70-f3.myshopify.com
