Urgent You can’t update your details, you reached the maximum number of attempts

[zankye]

Been using Shopify for many, many years and was told to have to update my info

I re-enter my information, and then it says ready to submit, and it is submitted. I leave the page and then email right away saying it could not be verified, and it keeps getting reset. There is no clear indication of what information is sent that is wrong.

Every chat support has not worked. Shopify has some of the worst support where tickets have been open, but there is no clear communication. I am locked from trying to update the info, and I can't do anything; it is 6 days away, and I just want it to be resolved.

Has anyone found a solution to this? I don't want to be put on pause. 

[Promer-Alena]

Hi there! I’m so sorry you’re stuck with this frustrating issue after using Shopify for years, it’s understandable you’re feeling stressed with the deadline looming. The “maximum number of attempts” error usually means Shopify’s system is flagging something in your updated info (like a mismatch in name, address, or SSN), but the lack of clarity is tough, I totally get why you’re frustrated with support. Since chat and tickets haven’t resolved it, try calling Shopify Support directly (their phone line often gets faster responses) and have your account details ready to escalate the issue, they can manually review and unlock your attempts