Users are not receiving verification codes

[mstan]

We have our users log off and onto the POS every day as it helps our Shopify POS performance. 3/40 of our stores are all of a sudden reporting that they don't receive verification codes on certain iPads. I believe it's happening when one user logs into multiple POS devices. This has been happening since Friday or so.

[OmeerEco]

If certain iPads are not receiving verification codes when one user logs into multiple POS devices, it could be caused by a few different factors.

1. One possible issue is that the user's account is being flagged for suspicious activity. When this happens, Shopify will often block the account temporarily and require additional verification to ensure the account belongs to the user.

2. Another possible issue is that the iPads are not connected to a stable internet connection, which can cause delays in receiving verification codes.

3. Another cause could be that the users have exhausted the maximum number of attempts to enter the verification codes.

To troubleshoot this issue, you can try the following steps:

1. Check the internet connection of the iPads and make sure they are connected to a stable network.

2. Check the user's account settings to ensure that the email and phone number on the account are up to date and that the account has not been flagged for suspicious activity.

3. Try logging in to the POS with a different user account to see if the issue persists.

4. If the problem still persists, you can contact Shopify support and provide them with the details of the issue and the affected stores.

It's important to keep in mind that logging out and in again can help performance but also if doing it frequently it could cause issues, so it's better to have a plan and schedule for this action.