I have 2 shipping profiles setup. First one is for everyone of my products and is weight based. Second one is very specific for if you order 6 of one specific SKU then you get free shipping for those 6. The problem arises if the customer adds anything else to their cart then it ignores the free shipping for the 6 items and charges a shipping rate based on the whole order.
I'd like to help as much as I can with this one. Can you give me some more information?
I am wondering if you are placing an item into multiple Shipping profiles such as the one for the free shipping for buying multiples? Is this what you are trying to do?
Thanks for getting back to me. Sorry for the wait on this!
If you are still having issues here, can you please share a screenshot of your shipping profile setup? I would like to make sure the location of the product in the profiles does not conflict.