Using the sale badge does not work on theme kalles

Zhiman
Tourist
5 0 0

I have activated the option to use the sale badge on Theme Kalles, and I have set the old price and the new price on the products, but the sale badge does not appear on the site, even though it appears on the site’s Customize page. What's the solution?

 from Customize page:

IMG_0873.jpeg

From the site:

IMG_0874.jpeg

 

Replies 9 (9)

Taknify
Shopify Partner
129 10 18

Can you share us your store url? Without that, we can't see what's going on. 

Need to tweak your store a bit? Come and visit us at Taknify or send me message.
Zhiman
Tourist
5 0 0

Hi,

Yes, of course 
https://kengaro.com/

 

Taknify
Shopify Partner
129 10 18

I do see it loading on your collection pages:

Taknify_0-1702318071360.png

But not on the product page. 
Can you explain me your issue a bit more?

Need to tweak your store a bit? Come and visit us at Taknify or send me message.
Zhiman
Tourist
5 0 0

Thank you for your reply,

but it doesn‘t appear on the mobile browser(including ios and android), nor an hp laptop, it only showes up on a macbook

Taknify
Shopify Partner
129 10 18

Hello,

Sorry I see it working fine again. I have checked both andriod and iphone devices and HP laptop as well, all seems to be showing the sale badge. 
I recommend updating your browser to latest and have one of your friends or family check to see if the issue persists, if not it is only on your devices. 
Let me know once you do that and I will try to debug more.

Need to tweak your store a bit? Come and visit us at Taknify or send me message.
Zhiman
Tourist
5 0 0

I checked several phones and the same thing happened, but thank you anyway

Taknify
Shopify Partner
129 10 18

I think we maybe looking at different urls. To be more precise, can you share us the url where you are not seeing those badges.

Need to tweak your store a bit? Come and visit us at Taknify or send me message.
Zhiman
Tourist
5 0 0

Sure,

https://kengaro.com/
I just tried on macbook with safari browser and it appeared with this url, but the same url on hp laptop with chrome and Microsoft Edge browser it didnt show

Taknify
Shopify Partner
129 10 18

Can you provide me your access code so I can debug this looking at the code. I will send you a collaborator access request, and check the backend on what is going on.

Need to tweak your store a bit? Come and visit us at Taknify or send me message.