New Member
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I have my Legal Company in UK and I have submitted my documents but I can't Verify my Shopify payment account, because my Utility Bill is from the Country of my Residence...

Reply 1 (1)
Shopify Partner
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Hi @Viarich,


If you are unable to verify your Shopify payment account because your utility bill is from your home country, you may want to consider the following alternatives:


  1. Provide additional documents: You could provide additional documents that can verify your UK legal company, such as your business registration documents or tax identification number. This may help to confirm your business's identity and legitimacy, even if your utility bill is from a different country.

  2. Contact Shopify Support: You could reach out to Shopify support for further assistance. They may be able to provide you with more information on the verification process and help you find a solution that works for your specific situation.

  3. Use a different payment gateway: If you are unable to verify your Shopify payment account, you may want to consider using a different payment gateway that does not require the same level of verification. Some popular options include PayPal, Stripe, and Authorize.net.

  4. Use a third-party service: You could also consider using a third-party service to help verify your business's identity and facilitate payments. These services may offer additional verification options that can help you overcome the challenges you are facing with Shopify.

It is crucial to make sure you abide by all legal and regulatory standards for your company, therefore it can be worthwhile to obtain professional guidance from an attorney or accountant to help you manage these challenges.


Hope this helps you!